Submit a ticketCall us

Don’t fall victim to a ransomware attack
Backups are helpful, but sometimes that’s not enough to protect your business against ransomware. At our live webcast we will discuss how to protect against ransomware attacks with SolarWinds® Patch Manager and how to leverage log data to detect ransomware. Register now for our live webcast.

Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > Installation requirements > Embedded database migration requirements

Embedded database migration requirements

Table of contents
No headers
Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 18, 2016

Views: 60 Votes: 0 Revisions: 4

Web Help Desk does not support a FrontBase database. To automatically upgrade an embedded FrontBase database to an embedded PostgreSQL database, upgrade your software to Web Help Desk v12.0.0 and then upgrade to the latest version.

External FrontBase databases must be manually migrated to the embedded PostgreSQL database.

To ensure that the Web Help Desk database upgrade starts automatically after the v12.0.0 upgrade, ensure that:

  • Both FrontBase and PostgreSQL are running.
  • The embedded FrontBase uses the whd and user whd schemas.
  • The new server includes enough free space to support the database migration. Web Help Desk notifies you about the space required before migration begins.

The migration process creates a $WEB_HELPDESK_HOME/temp folder with the associated files. The system administrator performing the installation must have write privileges on both the FrontBase and PostgreSQL databases.

After you upgrade to v12.0.0, you can upgrade to the latest version. The version 12.0.0 upgrade converts your embedded FrontBase database to an embedded PostgreSQL database. No additional database conversions are required.

 
Last modified
15:31, 18 Jul 2016

Tags

Classifications

Public