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Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > Installation requirements > Database requirements

Database requirements

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Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 18, 2016

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Web Help Desk uses an embedded PostgreSQL database as its standard database. See the embedded database requirements for specific requirements.

The following table lists the supported databases.

Database Supported versions

PostgreSQL 9.2

PostgreSQL 9.3.2

PostgreSQL 9.4

PostgreSQL 9.6


MySQL 5.6

MySQL 5.7

Microsoft SQL Server

SQL Server 2008 R2 SP3

SQL Server 2012 SP2

SQL Server 2014

For optimal external database performance, run Web Help Desk and a supported external database on separate servers.

See MySQL requirements and 090SQL Server requirements for specific software and hardware requirements.

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