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Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > Installation requirements > Deployments with more than 20 techs

Deployments with more than 20 techs

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Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 18, 2016

Views: 498 Votes: 0 Revisions: 4

If your deployment will support more than 20 tech sessions, SolarWinds recommends installing Web Help Desk on a system running:

  • A supported 64-bit operating system
  • A 64-bit JVM
  • 3GB RAM for 20 tech sessions plus 1GB RAM for each additional 10 tech sessions

Configuring the JVM

To enable the 64-bit JVM, add the following argument to the JAVA_OPTS option in the /library/WebHelpDesk/conf/whd.conf file:

JAVA_OPTS="-d64"

To increase the max heap memory on a 64-bit JVM, edit the MAXIMUM_MEMORY option in the WebHelpDesk/conf/whd.conf file.

For other operating systems, install your own 64-bit JVM and then update the JAVA_HOME??option in the WebHelpDesk/conf/whd.conf file to point to your Java installation.

 
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