Submit a ticketCall us

Get a crash course on Network Monitoring delivered right to your inbox
This free 7-day email course provides a primer to the philosophy, theory, and fundamental concepts involved in IT monitoring. Lessons will explain not only how to perform various monitoring tasks, but why and when you should use them. Sign up now.

Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide > Installation requirements > Deployments with more than 20 techs

Deployments with more than 20 techs

Table of contents
Created by Steve.Hawkins, last modified by Anthony.Rinaldi_ret on Jul 18, 2016

Views: 89 Votes: 0 Revisions: 4

If your deployment will support more than 20 tech sessions, SolarWinds recommends installing Web Help Desk on a system running:

  • A supported 64-bit operating system
  • A 64-bit JVM
  • 3GB RAM for 20 tech sessions plus 1GB RAM for each additional 10 tech sessions

Configuring the JVM

To enable the 64-bit JVM, add the following argument to the JAVA_OPTS option in the /library/WebHelpDesk/conf/whd.conf file:

JAVA_OPTS="-d64"

To increase the max heap memory on a 64-bit JVM, edit the MAXIMUM_MEMORY option in the WebHelpDesk/conf/whd.conf file.

For other operating systems, install your own 64-bit JVM and then update the JAVA_HOME??option in the WebHelpDesk/conf/whd.conf file to point to your Java installation.

 
Last modified
15:32, 18 Jul 2016

Tags

Classifications

Public