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Announcing NPM 12.2
With NPM 12.2 you can monitor your Cisco ASA firewalls, to monitor VPN tunnels for basic visibility and troubleshooting tunnels. NPM 12.2 also uses the SolarWinds Orion Installer so you can easily install and upgrade one or more Orion Platform products simultaneously.
See new features and improvements.

Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide

Web Help Desk Administrator Guide

This guide provides an overview of the Web Help Desk features and information about deploying the software in your corporate enterprise. 

Using the information provided in this guide, you can: 

  • Set up the application
  • Manage clients, assets, tickets, and customer feedback
  • Enable FIPS 140-2 cryptography
  • Integrate the application with DameWare MRC and supported Orion products
  • Configure and manage authentication
  • Import and export data
  • Create a knowledge-centered support system for your techs and clients 



Last modified
10:20, 28 Aug 2017