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Home > Success Center > Web Help Desk (WHD) > Web Help Desk Administrator Guide

Web Help Desk Administrator Guide

This guide provides an overview of the Web Help Desk features and information about deploying the software in your corporate enterprise. 

Using the information provided in this guide, you can: 

  • Set up the application
  • Manage clients, assets, tickets, and customer feedback
  • Enable FIPS 140-2 cryptography
  • Integrate the application with DameWare MRC and supported Orion products
  • Configure and manage authentication
  • Import and export data
  • Create a knowledge-centered support system for your techs and clients 



Last modified
09:17, 27 Jun 2017