Submit a ticketCall us

Have You Auto Renewed? If not, you're missing out.
The SolarWinds Renewal Program comes with a host of benefits including the most recent product updates, 24/7 technical support, virtual instructor-led training and more. Experience all of this with the convenience of Auto Renewal, and never worry about missing any of these great benefits. Learn More.

Home > Success Center > Web Help Desk (WHD) > WHD 12.5 Hotfix 1

WHD 12.5 Hotfix 1

Created by Steve.Hawkins, last modified by Steve.Hawkins on Feb 09, 2017

Views: 374 Votes: 0 Revisions: 12

Updated: February 9, 2017

Fixed issues

  • Sub request types are not aggregated to the parent request types in the ticket report when using the request type-based filter.
  • Error when entering the Web Help Desk public FAQ page.

Environment

  • WHD 12.5

Notes

In the installation instructions, <WebHelpDesk> represents the Web Help Desk home folder. The default home folders for various operating systems are listed below:

Operating System Path
Apple® OS X /Library/WebHelpDesk
Microsoft® Windows® \Program Files\WebHelpDesk 

Red Hat®

CentOS™

Fedora Linux

/usr/local/webhelpdesk

Installation instructions

  1. Log on to Web Help Desk as an Administrator.
  2. Stop Web Help Desk.
  3. Download and unzip the Hotfix 1 ZIP file to a directory on your Web Help Desk server.
  4. Back up your existing Web Help Desk configuration files. 
    1. In the <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib directory, back up the following file to a separate directory:
      whd.core.jar
    2. In the <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/ReportPlugIns directory, back up the following file to a separate directory:
      TicketReport.jar
  5. Install the files included with this hotfix into the appropriate directories on your Web Help Desk server.

    1. In the <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/ directory, add the following file:
      whd-core.jar

    2. In the <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/ReportPlugIns directory, add the following file:
      TicketReport.jar

  6. Restart Web Help Desk.
    Hotfix 1 is installed on your Web Help Desk server.

Uninstall Hotfix 1

  1. Log on to Web Help Desk as an Administrator.
  2. Stop Web Help Desk.
  3. Locate the directory containing your backup files.
  4. Install your backup files into the appropriate directories on your Web Help Desk server.
    1. In the <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/ directory, add the following file:
      whd-core.jar
    2. In the <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/ReportPlugIns directory, add the following file:
      TicketReport.jar
  5. Restart Web Help Desk.
    Hotfix 1 is uninstalled from your Web Help Desk server. 

 

For more information, contact SolarWinds Technical Support

 

Last modified

Tags

Classifications

Public