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Home > Success Center > Web Help Desk (WHD) > Virtual Appliance PostgreSQL database stops running

Virtual Appliance PostgreSQL database stops running

Created by Caroline Musindi, last modified by Caroline Juszczak on Feb 16, 2017

Views: 80 Votes: 0 Revisions: 9

Overview

The Web Help Desk Virtual Appliance (VA) has two hard drives (HDD); 10GB and 40GB. By default, scheduled backups of the embedded PostgreSQL are saved in /usr/local/webhelpdesk/pgsql9/Backups on the 10GB HDD. This article addresses the issue where the PostgreSQL service will not start after a restart if the hard drive has run out of free space.

Environment

  • WHD 12.0
  • WHD 12.1
  • WHD 12.2
  • WHD 12.3

Cause 

This is dues to the  design limitation in the application.

Resolution

  1. Upgrade to 12.4.1 where the issue has been addressed.
  2. Follow instructions in the Administrator Guide on customizing backup management.

 

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