Submit a ticketCall us

Announcing NPM 12.2
With NPM 12.2 you can monitor your Cisco ASA firewalls, to monitor VPN tunnels for basic visibility and troubleshooting tunnels. NPM 12.2 also uses the SolarWinds Orion Installer so you can easily install and upgrade one or more Orion Platform products simultaneously.
See new features and improvements.

Home > Success Center > Web Help Desk (WHD) > Virtual Appliance PostgreSQL database stops running

Virtual Appliance PostgreSQL database stops running

Created by Caroline Musindi, last modified by Caroline Juszczak on Feb 16, 2017

Views: 54 Votes: 0 Revisions: 9


The Web Help Desk Virtual Appliance (VA) has two hard drives (HDD); 10GB and 40GB. By default, scheduled backups of the embedded PostgreSQL are saved in /usr/local/webhelpdesk/pgsql9/Backups on the 10GB HDD. This article addresses the issue where the PostgreSQL service will not start after a restart if the hard drive has run out of free space.


  • WHD 12.0
  • WHD 12.1
  • WHD 12.2
  • WHD 12.3


This is dues to the  design limitation in the application.


  1. Upgrade to 12.4.1 where the issue has been addressed.
  2. Follow instructions in the Administrator Guide on customizing backup management.


Last modified
13:18, 16 Feb 2017