Updated March 14, 2017
Users listed with a [D] against their account names and are unable to view their ticket history.
The following was found on the remote session:
This caused WHD to drop all users and create new accounts based on the email address.
You want to link tickets linked to deleted client accounts to new accounts. Attempted to use "Merge Duplicate Clients" utility, however, this did not resolve the issue. The tool stopped after the first 3 records and did not merge any accounts.
The [D] denotes a deleted user account. WHD can be configured to delete [D] users when clients are removed from the LDAP directory. See the Importing Active Directory/LDAP Directory Connections section of the Admin Guide for more details.
See the Merge duplicate clients in bulk article for more information on the resolution of this issue.
To prevent this issue::