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Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
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Home > Success Center > Web Help Desk (WHD) > Unable to view some WHD tickets in group ticket view

Unable to view some WHD tickets in group ticket view


Unable to view some Web Help Desk tickets in group ticket view.


All WHD versions


  1. Log in to Web Help Desk as an administrator. 
  2. Click Setup > Tech > Tech groups.
  3. Locate the assigned tech group. 
  4. Click Setup > Companies and Locations > Locations and Rooms and check if you are using locations.
    If yes, verify that the missing ticket is assigned to a different location. 
  5. Verify that the user location exists. The user could belong to a deleted location that no longer exists and will not display in the group ticket.
Last modified
09:20, 27 Apr 2017