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Home > Success Center > Web Help Desk (WHD) > Unable to view some WHD tickets in group ticket view

Unable to view some WHD tickets in group ticket view

Overview

Unable to view some Web Help Desk tickets in group ticket view.

Environment

All WHD versions

Resolution

  1. Log in to Web Help Desk as an administrator. 
  2. Click Setup > Tech > Tech groups.
  3. Locate the assigned tech group. 
  4. Click Setup > Companies and Locations > Locations and Rooms and check if you are using locations.
    If yes, verify that the missing ticket is assigned to a different location. 
  5. Verify that the user location exists. The user could belong to a deleted location that no longer exists and will not display in the group ticket.
Last modified
09:20, 27 Apr 2017

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Public