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Solarwinds & Cisco Live! Barcelona
Join us from the 29th of January to the 2nd of February at Cisco Live 2018 in Barcelona, where we will continue to show how monitoring the network with SolarWinds will keep you ahead of the game. At our booth (WEP 1A), we will demonstrate how SolarWinds network solutions can help. As a bonus, we are also hosting a pre-event webinar - Blame the Network, Hybrid IT Edition with our SolarWinds Head Geek™, Patrick Hubbard on January 24th - GMT (UTC+0): 10:00 a.m. to 11:00 a.m. There's still time to RSVP.

Home > Success Center > Web Help Desk (WHD) > Unable to view some WHD tickets in group ticket view

Unable to view some WHD tickets in group ticket view

Overview

Unable to view some Web Help Desk tickets in group ticket view.

Environment

All WHD versions

Resolution

  1. Log in to Web Help Desk as an administrator. 
  2. Click Setup > Tech > Tech groups.
  3. Locate the assigned tech group. 
  4. Click Setup > Companies and Locations > Locations and Rooms and check if you are using locations.
    If yes, verify that the missing ticket is assigned to a different location. 
  5. Verify that the user location exists. The user could belong to a deleted location that no longer exists and will not display in the group ticket.
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