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Training Class Getting Started with SolarWinds Backup - February 28

This course offers customers an introduction to SolarWinds Backup, focusing on configuring the backup technology, taking backups, data restoration and data security. It is a great primer and will get you up to speed quickly on SolarWinds Backup.
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Home > Success Center > Web Help Desk (WHD) > Unable to send a client email when saving a WHD ticket

Unable to send a client email when saving a WHD ticket


The following error appears when saving a ticket in Web Help Desk:

550 5.7.1 Client does not have permissions to send as this sender


All WHD versions


The user account in Microsoft® Exchange Server® 2007 or 2010 does not have the correct permissions to send an email.


Grant the Send As permission in Microsoft Exchange Server 2007 or 2010 to the user account or mailbox used to set up the outgoing mail account.
See the following Microsoft KB articles for more information:
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