Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Web Help Desk (WHD) > Unable to search any tickets using the Basic and Advanced search

Unable to search any tickets using the Basic and Advanced search

Created by Renato Quejas, last modified by MindTouch on Jun 23, 2016

Views: 19 Votes: 0 Revisions: 4

Overview

Unable to search any tickets using the Basic and Advanced search.

Environment

  • Windows
  • Linux
  • OS X

Cause

The 'Tech Permission' assigned to the tech(s) has some limitation to access\search tickets.

Resolution

  1. Verify the Tech Permission assigned to the Tech. Go to Setup > Techs > Techs > [Tech Account] > Tech Permissions. 
  2. Open Tech Permission. Go to Setup > Techs > Tech Permissions > [Tech Permission].
  3. Disable the following permissions from the Tech Permission: 
  • Limit to Assigned Tech Group
  • Limit by Company
  • Limit by Location Group 
  • Limit by Department Group 

Note: Have the tech log in again and check if the he can now search tickets.

 

 

Last modified
05:01, 23 Jun 2016

Tags

Classifications

Public