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Home > Success Center > Web Help Desk (WHD) > Unable to redirect communications to the SSL port

Unable to redirect communications to the SSL port

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Created by Interspire Import, last modified by Steve.Hawkins on Oct 14, 2016

Views: 92 Votes: 0 Revisions: 13
This KB article is for customers running Web Help Desk version 12.2. In a standard Web Help Desk deployment, you can enable Web Help Desk to accept HTTP or HTTPS requests by using one of the following methods:
  • Enable the Insecure Port or SSL Port settings in the whd.conf file.
  • Click Setup > Options in the user interface and select Always (for HTTPS requests) or Never (for HTTP requests) in the Force HTTPS field.

In version 12.2 under certain conditions, Web Help Desk may not redirect communications through the SSL (HTTPS) port when enabled in the whd.conf file or the user interface.

To enable redirects to the SSL port:

  1. Download the code.txt file attached to this KB article. 

  2. On the system running Web Help Desk, navigate to:

    C:\Program Files\WebHelpDesk\conf

    This path applies to a default installation on a Microsoft® Windows® system.

  3. Open the whd.conf file in a text editor. 
  4. In the file, ensure that the following code is not commented out:

  5. In the file, ensure that the following code is commented out:

  6. Save and close the whd.conf file.
  7. Navigate to:

    C:\Program Files\WebHelpDesk\bin\tomcat\conf 
  8. In the conf directory, locate and backup the web.xml file to another location.
  9. In the conf directory, open the web.xml file in a text editor.
  10. In the file, locate the following code:

    < ! -- The JSP page compiler -- >
  11. Copy and paste the code in the attachment before the code listed in step 10.
  12. Save and close the web.xml file.
  13. Close and restart Web Help Desk to enable your changes.

This issue will be addressed in a future release.

Last modified
08:47, 14 Oct 2016