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Home > Success Center > Web Help Desk (WHD) > Unable to receive push notifications for WHD Mobile on Apple iOS

Unable to receive push notifications for WHD Mobile on Apple iOS

Issue

The Web Help Desk Mobile application on Apple iOS does not receive push notifications when tickets are created or updated. Hosted customers are not affected.

Environment

  • Web Help Desk 12.0 and older 
  • Web Help Desk Mobile

Cause

The Apple Push Notification certificate bundled with (WHD) expired on 8/4/13, causing push notification delivery failure to WHD Mobile.

Resolution

  • Upgrade to Web Help Desk 12.0.1 or higher
  • Replace the following file with an updated certificate:
    /bin/webapps/helpdesk/WEB-INF/Helpdesk.woa/Contents/Resources/PushNotificationDevelopmentCertificate.p12
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