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Home > Success Center > Web Help Desk (WHD) > Unable to open attachments in tickets

Unable to open attachments in tickets

Created by Jesus Relingado, last modified by Karen Valdellon on Jul 11, 2016

Views: 56 Votes: 0 Revisions: 2

Updated July 11, 2016

Overview

This article shows how to resolve an issue where customers are unable to open attachments in tickets and the following error appears:

Page cannot be displayed

Environment

WHD 12.2 and later

Resolution

1. Log on to Web Help Desk as the administrator or as a user with administrator privileges.

2. Click Setup > General > Options.

5. In the Server DNS Name field, type the fully-qualified domain name (FQDN) for the server. For example, support.webhelpdesk.com

6. Click Save.

 

Last modified
19:33, 10 Jul 2016

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