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Home > Success Center > Web Help Desk (WHD) > Unable to obtain lock for Ticket

Unable to obtain lock for Ticket

Created by Renato Quejas, last modified by Rodim Suarez on Mar 07, 2017

Views: 38 Votes: 0 Revisions: 5

Overview

Tech users are unable to access the tickets getting and getting the following error message with Cancel or Continue button:

Unable to obtain lock for Ticket <ticket number>

Clicking the Continue button still does not allow the tech user to access the ticket. 

Environment

All WHD versions

Cause 

This error message usually occurs when the Tech session timed out.

Resolution

Change or disable the Tech Session timeout (Setup > General > Authentication)


 

Last modified
20:42, 6 Mar 2017

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Public