Submit a ticketCall us

Training Class Getting Started with SolarWinds Backup - February 28

This course offers customers an introduction to SolarWinds Backup, focusing on configuring the backup technology, taking backups, data restoration and data security. It is a great primer and will get you up to speed quickly on SolarWinds Backup.
Register for class.

Home > Success Center > Web Help Desk (WHD) > Unable to connect to the Exchange incoming mail box using SSL

Unable to connect to the Exchange incoming mail box using SSL

Table of contents
No headers
Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 1,245 Votes: 0 Revisions: 7

ISSUE: A third-party library used by WHD affects versions 11.0.6 and 11.0.7 using Exchange with SSL.  Currently that library is preventing SSL connections to Exchange if the customer is using certain certificates. This mostly affects self-signed certificates, though some CA-issued certificates are also affected. This is a known bug.
WORKAROUNDS: To get around the issue in 11.0.6 or 11.0.7, you can either downgrade to version 11.0.5, or you can temporarily use the IMAP or POP3 interface of Exchange.  You can also get around the issue, for now, by not using SSL in your Exchange connection.
You can find download links to current and previous installers at  To downgrade, just run the previous installer, following the normal install instructions.

Last modified