Submit a ticketCall us

Solarwinds & Cisco Live! Barcelona
Join us from the 29th of January to the 2nd of February at Cisco Live 2018 in Barcelona, where we will continue to show how monitoring the network with SolarWinds will keep you ahead of the game. At our booth (WEP 1A), we will demonstrate how SolarWinds network solutions can help. As a bonus, we are also hosting a pre-event webinar - Blame the Network, Hybrid IT Edition with our SolarWinds Head Geek™, Patrick Hubbard on January 24th - GMT (UTC+0): 10:00 a.m. to 11:00 a.m. There's still time to RSVP.

Home > Success Center > Web Help Desk (WHD) > Unable to connect to an Office 365 account with WHD

Unable to connect to an Office 365 account with WHD

Updated April 21, 2017


This article addresses the following error (or similar) observed while while setting up an incoming mail account in Web Help Desk (WHD) and connecting to an Office 365 mailbox:

An error last occurred at 3/13/2017 9:46 am while attempting to retrieve e-mail from * BYE Connection closed.A1 NO AUTHENTICATE failed.


All WHD versions


The Office 365 account was configured to send authentication requests to the user's domain and the authenticating server does not support PLAIN authentication.


  1. Create a new mailbox on Office 365.
  2. Configure the new account to allow authentication by Office 365.



Last modified