Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Web Help Desk (WHD) > Unable to connect to Exchange Web Services (EWS) when SSL is enabled

Unable to connect to Exchange Web Services (EWS) when SSL is enabled

Overview

Exchange Web Services (EWS) is unable to connect to the mail server when SSL is enabled while configuring the incoming email account in Web Help Desk and displays the following error:

Can't Connect to mail.domain.com

Environment

All WHD versions

Cause

This can occur when the security certificate has not been added to the local Java's trusted certificates.

Resolution

Add your security certificate (self-signed or CA-issued) to the local Java's trusted certificates. Refer to Adding a Certificate Authority to Embedded Java CA Cert Keystore

Last modified
05:01, 23 Jun 2016

Tags

Classifications

Public