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Home > Success Center > Web Help Desk (WHD) > Unable to access the Linux-based WHD Console

Unable to access the Linux-based WHD Console

Overview

When you access Web Help Desk in a Linux environment, the process fails. If you execute df - a /dev/sda3 in a command line, the results show that the available space is 0 and used space is 100%.

Environment

All Linux-based Web Help Desk versions

Cause 

The Catalina log is filling up most of the partition.

Resolution

  1. Log in to Web Help Desk as an administrator.
  2. Stop Web Help Desk.
  3. Navigate to:

    cd /usr/local/webhelpdesk/bin/tomcat/log

  4. Delete all logs inside the directory (including the Catalina log) using root right with rm -rf * or using winscp with root login.
  5. Restart Web Help Desk.
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