Submit a ticketCall us

Have You Auto Renewed? If not, you're missing out.
The SolarWinds Renewal Program comes with a host of benefits including the most recent product updates, 24/7 technical support, virtual instructor-led training and more. Experience all of this with the convenience of Auto Renewal, and never worry about missing any of these great benefits. Learn More.

Home > Success Center > Web Help Desk (WHD) > Unable to access WHD site after a power outage

Unable to access WHD site after a power outage

Table of contents
No headers
Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 19 Votes: 0 Revisions: 12

Issue: After a power outage, clients are not able to access WHD site from client workstations. However, WHD site could be accessed from the WHD Server.  

Cause: McAfee Framework service attached itself to the ports that WHD was using on the server. This made the WHD site inaccessible to the clients.

Resolution: 
1. Uninstall McAfee from the WHD Server machine

2. Stop/Start WHD

WHD site should now be accessed by the clients from their workstations.

Last modified

Tags

Classifications

Public