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Home > Success Center > Web Help Desk (WHD) > Unable to access WHD site after a power outage

Unable to access WHD site after a power outage

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Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 14 Votes: 0 Revisions: 12

Issue: After a power outage, clients are not able to access WHD site from client workstations. However, WHD site could be accessed from the WHD Server.  

Cause: McAfee Framework service attached itself to the ports that WHD was using on the server. This made the WHD site inaccessible to the clients.

1. Uninstall McAfee from the WHD Server machine

2. Stop/Start WHD

WHD site should now be accessed by the clients from their workstations.

Last modified
05:01, 23 Jun 2016