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Home > Success Center > Web Help Desk (WHD) > Unable to access WHD site after a power outage

Unable to access WHD site after a power outage

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Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 6 Votes: 0 Revisions: 12

Issue: After a power outage, clients are not able to access WHD site from client workstations. However, WHD site could be accessed from the WHD Server.  

Cause: McAfee Framework service attached itself to the ports that WHD was using on the server. This made the WHD site inaccessible to the clients.

Resolution: 
1. Uninstall McAfee from the WHD Server machine

2. Stop/Start WHD

WHD site should now be accessed by the clients from their workstations.

Last modified
05:01, 23 Jun 2016

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