Submit a ticketCall us

Get a crash course on Network Monitoring delivered right to your inbox
This free 7-day email course provides a primer to the philosophy, theory, and fundamental concepts involved in IT monitoring. Lessons will explain not only how to perform various monitoring tasks, but why and when you should use them. Sign up now.

Home > Success Center > Web Help Desk (WHD) > URL changes after login to Web Help Desk

URL changes after login to Web Help Desk

Table of contents
No headers
Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 212 Votes: 0 Revisions: 8
ISSUE: This URL does not work outside of your local network, so the connection is lost.

Example:
When you try to connect to the WHD using a secure URL such as:
https://www.myserver.com/helpdesk/We...s/Helpdesk.woa

After login, the application changes the URL to read:
https://myserver.local/helpdesk/WebO...s/Helpdesk.woa

SOLUTION:

You need to fix the value at Setup > General > Options > Server DNS Name.  Make sure a DNS name or public IP address is used there that can be reached by machines both inside and outside of your local network (assuming you wish to provide public access).

In order to fix the preference, you should use a browser on the server itself.  Connect to the application using the following URL:
https://localhost/helpdesk/WebObject...k.woa?slogin=0

Using this URL should allow you to login successfully so you can edit the Server Name value.
Last modified
05:02, 23 Jun 2016

Tags

Classifications

Public