Submit a ticketCall us

Welcome to the NEW Success Center. Search all resources (documentation, videos, training, knowledge base articles) or browse resources by product. If you are unable to find what you are looking for, please contact us at





Home > Success Center > Web Help Desk (WHD) > Turn off the asset requirement at ticket creation

Turn off the asset requirement at ticket creation

Table of contents
No headers


1. Login to the Web Help Desk (WHD) web console > Setup > Tickets > Request Types.
2. Click on the request type (for example E-mail Reports) for which there is no need to enter an asset at the time of ticket creation.

2. In the Email Report, make sure that the Use Models checkbox is cleared as shown below:
kb 5540-new.jpg

3. Click Save
4. Repeat steps 1 to 3 on all the desired Request Types, where adding an asset is not required at ticket creation. 

Last modified
15:15, 13 Nov 2015