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With NCM 7.7, you can examine the rules that make up an access control list for a Cisco ASA device. Then you can apply filters to display only rules that meet the specified criteria, order the rules by line number or by the hit count, and much more.
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Home > Success Center > Web Help Desk (WHD) > Track ticket work time

Track ticket work time

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In Web Help Desk (WHD), Reports like the Billing Reports can show you the 'Work Time' of a ticket, provided, the technicians/agents enter the 'Work Time' in the 'Notes' section. 

1. Login to WHD with technician/agent credentials > click on the 'Tickets' icon to list the tickets.  

2. Open a ticket that you are assigned to as a 'Tech' to view its details.

3. Click the plus "+" sign in the 'Notes' section to add a new note to this ticket.

4. In the 'Note' section, add the time taken to do an activity in the "Work Time" fields, which is highlighted in the sample screen given below.

kb 5302.jpg 


5. Click 'Save'. 

6. Repeat steps 3 - 5, whenever you work on a ticket.

7. Now, the 'Work Time' can be reported on.


Last modified
15:15, 13 Nov 2015