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Home > Success Center > Web Help Desk (WHD) > Tickets with selected parent-level request types are not shown in ticket report

Tickets with selected parent-level request types are not shown in ticket report

Created by Caroline Musindi, last modified by MindTouch on Jun 23, 2016

Views: 8 Votes: 0 Revisions: 6

Overview

The Ticket Report total differs from that total of a ticket query search using the same parameters

Environment

WHD 12.3 and earlier

Cause 

This is due to a bug in the product.

Resolution

Upgrade to WHD version 12.4.1. Refer to the Release Notes.

 

Last modified
05:00, 23 Jun 2016

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Public