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Home > Success Center > Web Help Desk (WHD) > Tickets with custom staus types do not display in My Tickets or Group Tickets

Tickets with custom staus types do not display in My Tickets or Group Tickets

Overview

Tickets with a custom status type do not display in the My Tickets or Group Tickets view. 

Environment

All WHD versions 

Cause 

The "Include in My/Group Tickets Filter" option is not enabled in the Status Type.

Resolution

  1. Log in to Web Help Desk as an administrator. 
  2. Click Setup > Tickets > Status Types.
  3. Click on a status type that you want to be included in the My Tickets Group Tickets view.
  4. Select the Include in My/Group Tickets Filter checkbox, and click Save.
  5. Repeat step 3 and step 4 to edit any additional status types. 
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