Submit a ticketCall us

Systems Monitoring for Dummies
Our new eBook will teach you the fundamentals and help you create monitors and alerts that are effective, meaningful, and actionable. Monitoring is more than a checkbox on your to-do list. This free eBook will give you practical advice to help you succeed in all aspects of monitoring – discovery, alerting, remediation, and troubleshooting. Don’t miss out on this indispensable resource for newbies, experienced IT pros, and everyone in between. Register Now.

Home > Success Center > Web Help Desk (WHD) > Tickets with custom staus types do not display in My Tickets or Group Tickets

Tickets with custom staus types do not display in My Tickets or Group Tickets

Overview

Tickets with a custom status type do not display in the My Tickets or Group Tickets view. 

Environment

All WHD versions 

Cause 

The "Include in My/Group Tickets Filter" option is not enabled in the Status Type.

Resolution

  1. Log in to Web Help Desk as an administrator. 
  2. Click Setup > Tickets > Status Types.
  3. Click on a status type that you want to be included in the My Tickets Group Tickets view.
  4. Select the Include in My/Group Tickets Filter checkbox, and click Save.
  5. Repeat step 3 and step 4 to edit any additional status types. 
Last modified

Tags

Classifications

Public