Submit a ticketCall us

Systems Monitoring for Dummies
Our new eBook will teach you the fundamentals and help you create monitors and alerts that are effective, meaningful, and actionable. Monitoring is more than a checkbox on your to-do list. This free eBook will give you practical advice to help you succeed in all aspects of monitoring – discovery, alerting, remediation, and troubleshooting. Don’t miss out on this indispensable resource for newbies, experienced IT pros, and everyone in between. Register Now.

Home > Success Center > Web Help Desk (WHD) > Tickets are automatically assigned to the tech group manager

Tickets are automatically assigned to the tech group manager

Table of contents


A ticket is automatically assigned to a tech group manager, even though the tech group level is set to auto-assign tickets to a level tech.


All Web Help Desk versions


Tickets are automatically assigned to the group manager when: 

  • All techs in the Level are currently on vacation or out-of-office. 
  • The ticket was created during non-working hours.
  • All techs in the assigned level are not eligible for auto-assignment because they are not part of any location or department group.


Last modified