Submit a ticketCall us

AnnouncementsCome see SolarWinds at VMUG Frankfurt

SolarWinds is delighted to attend the upcoming VMUG which will take place at Kap Europa in Frankfurt on June 19th, 2018.

See event details.

Home > Success Center > Web Help Desk (WHD) > Tickets are automatically assigned to the tech group manager

Tickets are automatically assigned to the tech group manager

Table of contents

Overview

A ticket is automatically assigned to a tech group manager, even though the tech group level is set to auto-assign tickets to a level tech.

Environment

All Web Help Desk versions

Detail

Tickets are automatically assigned to the group manager when: 

  • All techs in the Level are currently on vacation or out-of-office. 
  • The ticket was created during non-working hours.
  • All techs in the assigned level are not eligible for auto-assignment because they are not part of any location or department group.
 

 

Last modified

Tags

Classifications

Public