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Home > Success Center > Web Help Desk (WHD) > Ticket types in the database

Ticket types in the database

Table of contents

Updated March 13, 2017

Overview

Trying to produce an external report of the Solarwinds WHD platform utilizing the underlying PostgreSQL database. However, you are unable to identify which tickets are Service Requests, Problems or Incidents. This data does not seem to be included in the primary Job_Ticket table.

Environment

WHD 12.x

Detail

To determine if the ticket is a Service Request, Problem or Incident, use column "isHot" in table job_ticket:

Values:
NULL or blank = Service Request
1 = Problem
2 = Incident

 

 

 

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