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Home > Success Center > Web Help Desk (WHD) > Ticket types in the database

Ticket types in the database

Table of contents

Updated March 13, 2017


Trying to produce an external report of the Solarwinds WHD platform utilizing the underlying PostgreSQL database. However, you are unable to identify which tickets are Service Requests, Problems or Incidents. This data does not seem to be included in the primary Job_Ticket table.


WHD 12.x


To determine if ticket is a Service Request, Problem or Incident, use column "isHot" in table job_ticket:

NULL (no value, empty) - then Service Request
1 - then Problem
2 - then Incident




Last modified
18:46, 12 Mar 2017