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Home > Success Center > Web Help Desk (WHD) > Ticket status does not change when a CAB approval is denied

Ticket status does not change when a CAB approval is denied

Overview

This article addresses an issue that prevents the ticket status type from changing when an approval request is denied by a Change Advisory Board (CAB).

 

Environment

WHD 12.3 and earlier

Resolution

Upgrade to WHD 12.4.1 or later. 

See the Release Notes for details about the latest version.

See the Upgrade Guide for details about upgrading to the latest release. 

 

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