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Home > Success Center > Web Help Desk (WHD) > Ticket status does not change on denied approval

Ticket status does not change on denied approval

Created by Caroline Musindi, last modified by MindTouch on Jun 23, 2016

Views: 45 Votes: 0 Revisions: 3


This article addresses the issue where the ticket status type does not change when the approval request is denied by the Change Advisory Board (CAB).



WHD 12.3 and earlier


Upgrade to WHD 12.4.1 where this issue has been addressed.



Last modified
05:01, 23 Jun 2016