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Home > Success Center > Web Help Desk (WHD) > Ticket search using a custom field value returns other results

Ticket search using a custom field value returns other results

Created by Caroline Musindi, last modified by MindTouch on Jun 23, 2016

Views: 20 Votes: 0 Revisions: 4

Overview

This article addresses the issue where results are returned other than the ticket matching the exact filter when using the popup custom field type with the only available IS operand while searching for a ticket

 

Environment

WHD 11.2.1, 12.0, 12.1, 12.2 and 12.3

Resolution

Upgrade to WHD 12.4.1 where this issue has been resolved.

 

 

Last modified
05:01, 23 Jun 2016

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