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Home > Success Center > Web Help Desk (WHD) > Ticket notes are intermittently unavailable

Ticket notes are intermittently unavailable

Created by Caroline Musindi, last modified by Caroline Musindi on Nov 23, 2017

Views: 798 Votes: 0 Revisions: 10

Overview

When you view the notes in an Incident ticket, Web Help Desk hides the notes in the Problem ticket.

When this occurs:

  • The email updates for the Incident ticket display the notes from the Parent ticket.
  • All notes are visible in the client user interface and email updates.
  • The Show in linked child/incident checkbox is selected in Setup. 

Environment

WHD 12.2

WHD 12.3

Resolution

Upgrade Web Help Desk to version 12.4.1 or later.

See the WHD 12.5.1 Release Notes for additional information. 

 

 

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