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Home > Success Center > Web Help Desk (WHD) > Tech account showing as User account

Tech account showing as User account

Created by Maciej Klasa, last modified by Karen Valdellon on Jun 14, 2017

Views: 29 Votes: 0 Revisions: 3


This article addresses the issue where a Tech account with administrator rights is showing as a User account.


WHD 12.3


This occurs when a Client account is created with the same user name as the Tech account or the "Client Login Attribute" is set to "User Name" instead of "E-Mail."


Perform any of the following options:

  • Log in as an administrator and change your Tech user name or change your Client user name.
  • Change "Client Login Attribute" to "E-Mail" under  to Setup > Clients > Options. 
    Note: This option will affect all clients.



Last modified
22:08, 13 Jun 2017