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Home > Success Center > Web Help Desk (WHD) > Survey link missing from the ticket resolution email

Survey link missing from the ticket resolution email

Created by Caroline Musindi, last modified by Karen Valdellon on Jun 28, 2016

Views: 7 Votes: 0 Revisions: 4

Overview

This article addresses the issue where the ticket resolution email is missing both a survey link and confirmation resolution buttons.

 

Environment

  • WHD 11.2.1
  • WHD 12.0
  • WHD 12.1
  • WHD 12.2
  • WHD 12.3

Resolution

Upgrade to WHD 12.4.1 where the issue has been addressed. Refer to SolarWinds WHD 12.4.1 Release Notes.

 

 

 

Last modified
21:00, 27 Jun 2016

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