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Home > Success Center > Web Help Desk (WHD) > Survey link missing from the ticket resolution email

Survey link missing from the ticket resolution email

Created by Caroline Musindi, last modified by Karen Valdellon on Jun 28, 2016

Views: 7 Votes: 0 Revisions: 4


This article addresses the issue where the ticket resolution email is missing both a survey link and confirmation resolution buttons.



  • WHD 11.2.1
  • WHD 12.0
  • WHD 12.1
  • WHD 12.2
  • WHD 12.3


Upgrade to WHD 12.4.1 where the issue has been addressed. Refer to SolarWinds WHD 12.4.1 Release Notes.




Last modified
21:00, 27 Jun 2016