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Subject line automatically populates when creating a ticket

Updated April 21, 2017

Overview

This article describes the issue where the ticket in the tech user interface subject line is populated with the subject of the last ticket created where a note was added to. This occurs when the Child Request type option is selected.

Environment

  • WHD  12.4.x
  • WHD 12.5.0

 

Cause 

This issue is caused when Hide Subject option from the Parent Request type is enabled.

 

Resolution

  1. Click Setup > Tickets > Request Type.
  2. Select the target Parent Request Type.
  3. Disable Hide Subject.
  4. Click Save.

 

 

 

 

 

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