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Home > Success Center > Web Help Desk (WHD) > SolarWinds Web Help Desk 12.4.1.984 Hotfix 1 1766

SolarWinds Web Help Desk 12.4.1.984 Hotfix 1 1766

Created by Steve.Hawkins, last modified by MindTouch on Jun 23, 2016

Views: 1,221 Votes: 0 Revisions: 7

Fixed issues

This hotfix addresses the following issues:

  • Notes that display in the client view are not in chronological order.

Environment

  • WHD 12.4.1

Notes

In the installation instructions, <WebHelpDesk> represents the Web Help Desk home folder. The default home folders for various operating systems are listed below:

Operating System Path
Apple® OS X /Library/WebHelpDesk  
Microsoft® Windows® \Program Files\WebHelpDesk

Red Hat®/CentOS™

Fedora Linux

/usr/local/webhelpdesk

Installation instructions

  1. Log on to Web Help Desk as an Administrator.
  2. Stop Web Help Desk.
  3. Download and unzip the Hotfix 1 ZIP file to a directory on your Web Help Desk server.
  4. Back up your existing Web Help Desk configuration files.
  5. In the <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/directory, back up the following files to a separate directory:

    whd-core.jar

  6. Install the files included with this hotfix into the appropriate directories on your Web Help Desk server. 

    In the <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/ directory, add the following files:

    whd-core.jar

  7. Restart Web Help Desk.

     Hotfix 1 is installed on your Web Help Desk server.

For more information, contact SolarWinds Technical Support. 

Uninstall Hotfix 1

  1. Log on to Web Help Desk as an Administrator.
  2. Stop Web Help Desk.
  3. Locate the directory containing your backup files.
  4. Install your backup files into the appropriate directories on your Web Help Desk server.

    In the <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/ directory, add the following files:

    whd-core.jar

  5. Close all directories. 
  6. Restart Web Help Desk.

    Hotfix 1 is uninstalled from your Web Help Desk server.

For more information, contact SolarWinds Technical Support

 

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