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Home > Success Center > Web Help Desk (WHD) > Set the default settings for ticket e-mail recipients

Set the default settings for ticket e-mail recipients

Updated October 17, 2017

Overview

This article provides steps to set default settings for e-mail recipients for tickets.

Environment

All WHD versions

Steps

Default settings for e-mail recipients for tickets can be set in two locations based on whether the request type is assigned to a tech group.

Request types not assigned to a tech group

  1. Click Setup > Tickets > Options > Tech Options.
  2. Configure the following field options.
    recipients_no_tech_group2.png
  3. Click Save.

Request types assigned to a tech group

  1. Click Setup > Techs > Tech Group.
  2. Click a tech group.
    For example: E-mail Reports.
    email_reports2.png
  3. Click the Tech Group Levels tab.
  4. Configure the following field options:
    recipients_tech_group.png
  5. Click Save. 

 

 

 

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