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Home > Success Center > Web Help Desk (WHD) > Set a ticket to send in HTML format

Set a ticket to send in HTML format

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Created by Jesus Relingado, last modified by Rodim Suarez on Jun 28, 2016

Views: 6 Votes: 0 Revisions: 3



This article shows how to set tickets to send in HTML format.


WHD 12 and later.


  1. Login to WHD with Admin rights.
  2. Go to Setup > E-Mail > Options.
  3. Under Outgoing mail section, look for Default to HTML and enable it by clicking on the Tickbox.
  4. Click Save.



Last modified
17:25, 28 Jun 2016