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Home > Success Center > Web Help Desk (WHD) > Set a due date on a new ticket

Set a due date on a new ticket

Table of contents

Updated: October 6, 2017

Overview

This articles describes how to set a due date on a new ticket. 

Environment

All WHD versions

Steps

  1. Log in to Web Help Desk. 
  2. Click Setup > Tickets > Priority Types & Alerts.
  3. Based on your help desk operations, determine the due dates you want to assign for each value in the Priority Type column. For example, you can assign Urgent to one day and Medium to one week.
    Priority-type.png
  4. Click a priority type.
  5. Click the Due Time drop-down menus and set the values based on your decisions in step 3.
    Due-time.png
  6. Click Save. 
  7. Repeat step 4 through step 6 for the remaining priority types. 

 

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