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Home > Success Center > Web Help Desk (WHD) > Set a due date on a created ticket

Set a due date on a created ticket

Table of contents

Updated March 13, 2017

Overview

This articles describes how to set a due date on a created ticket. 

Environment

All WHD versions

Steps

  1. Go to Setup > Tickets > Priority Types & Alerts.
  2. For each of your Priority Types you can set them so that you can have a due time on the ticket.
    For example like 1 week for a Medium Priority and 1 Day for an Urgent.
  3. You could just rename the Priority Types names to "Due Date: 1 Week" or "Due Date: 1 Day" and there are plenty of other setting that you can adjust here that would hopefully meet your needs.

 

Last modified
00:02, 13 Mar 2017

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