Submit a ticketCall us

Systems Monitoring for Dummies
Our new eBook will teach you the fundamentals and help you create monitors and alerts that are effective, meaningful, and actionable. Monitoring is more than a checkbox on your to-do list. This free eBook will give you practical advice to help you succeed in all aspects of monitoring – discovery, alerting, remediation, and troubleshooting. Don’t miss out on this indispensable resource for newbies, experienced IT pros, and everyone in between. Register Now.

Home > Success Center > Web Help Desk (WHD) > Set Web Help Desk to run on port 80

Set Web Help Desk to run on port 80

Table of contents

Updated March 20, 2017

Overview

By default, Web Help Desk runs on HTTPS port 8081. If you do not need Microsoft Internet Information Services (IIS), you can configure Web Help Desk to run on HTTP port 80.

Environment

All WHD versions

Steps

By default, Web Help Desk runs on HTTPS port 8081. To configure Web Help Desk to run on HTTP port 80:

  1. Log in to the Web Help Desk server as an administrator. 
  2. Stop IIS.
    1. Open Services in the Windows operating system. 
    2. Stop the Word Wide Web Publishing Service.
    3. Close the Services window.
  3. Stop Web Help Desk.
  4. Navigate to the Web Help Desk home directory.
    • Apple OSX: /Library/WebHelpDesk
    • Microsoft Windows: \Program Files\WebHelpDesk\conf\
    • Linux: /user/local/webhelpdesk
  5. In the home directory, open the whd.conf file in a text editor. 
  6. Set the DEFAULT_PORT variable to 80, and then save the file.
  7. Start Web Help Desk.
    You can now access Web Help Desk through port 80.
    If you cannot access Web Help Desk, clear your browser cache and try again. See HTTP Status 404 error when accessing Web Help Desk for troubleshooting information. 

 

 

 

Last modified

Tags

Classifications

Public