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Home > Success Center > Web Help Desk (WHD) > Send an email alert to a group when a new ticket is created

Send an email alert to a group when a new ticket is created

Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 91 Votes: 0 Revisions: 8

Overview

This article provides steps to send an email alert to a group when a new ticket is created.

Environment 

All WHD versions

Steps

1. Login to Web Help Desk (WHD), go to Setup > Techs > Tech Groups. Click on the Group Name that should receive the email alerts when a new ticket is opened.
2. In the Tech Group Levels tab > Level Options > select the tech group Level. For example, 1.
3. In the When Client Updates Ticket, Force Email Notifications To section, select relevant check boxes, for example Level Techs.
4.Select check box Send on Ticket Creation Only and click Save.

Sample screen is given below:
email alert to techs.jpg

Now, when a ticket is created and assigned to this group, the Techs/Level Techs/Group Manager will start receiving an alert mail. 

Last modified
04:47, 23 Jun 2016

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