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Home > Success Center > Web Help Desk (WHD) > Scheduled reports do not display results after upgrading to WHD 12.4

Scheduled reports do not display results after upgrading to WHD 12.4

Created by Maciej Klasa, last modified by Steve.Hawkins on Oct 05, 2017

Views: 24 Votes: 0 Revisions: 6

Updated March 7, 2017

Overview

After you upgrade Web Help Desk to 12.4, all scheduled ticket reports do not return any results. 

Environment

  • WHD 12.4
  • Windows 2008 Server

Resolution

After the upgrade, recreate all scheduled reports using the same report criteria. 

 

 

 

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