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Home > Success Center > Web Help Desk (WHD) > Schedule Web Help Desk for restart to clear JVM Heap Memory on Windows 2007 (Evaluation Only) and Windows Server 2008 and later

Schedule Web Help Desk for restart to clear JVM Heap Memory on Windows 2007 (Evaluation Only) and Windows Server 2008 and later

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Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 16 Votes: 0 Revisions: 8

To schedule the WHD application for a nightly restart on Windows 2007, Windows Server 2008, and later:

  1. Search Windows (C:) for Task Scheduler. When the search completes, double-click the Task Scheduler icon.
  2. Navigate to Action > Create a Basic Task to start the Create a Basic Task Wizard.
  3. Create a descriptive task name, such as Restart WebHelpDesk, and click Next.
  4. Select Daily and click Next.
  5. Select a Start date and time.
  6. Define how often the restart should occur and click Next.
  7. Select Start a program and click Next.
  8. Enter net in the Program/script: field and stop webhelpdesk in the Add arguements field. Then click Next.
  9. Review the task description. If needed, click Back to make changes.
  10. Click Finish to complete and apply the task to stop Web Help Desk.
  11. To create a second scheduled task to restart WHD, follow the same steps as those above, entering net in the Program/script: field and start webhelpdesk in the Add Arguements field in step 7 above.

Note: Schedule the start at least one minute later than the stop command to ensure that the service has completely stopped before attempting to restart.

Last modified
04:47, 23 Jun 2016

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