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Home > Success Center > Web Help Desk (WHD) > Restrict clients from setting priority types

Restrict clients from setting priority types

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Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 22 Votes: 0 Revisions: 8

1. Log into Web Help Desk (WHD) webconsole and go to Setup > Tickets > Options.

2. In the 'Ticket Options' page, scroll to 'Client Options' section go to > 'Client Priority Option' and select 'None' as highlighted in the screen given below:

block client priority.jpg
4. Click the 'Save'.

5. Now the clients will be restricted from setting priority for the tickets they submit.

Note: By doing this, only the clients will be blocked from choosing a priority. However, the Techs can still change the priority type, for e.g., from 'Medium' to 'Urgent' or vice versa. 

Last modified
04:46, 23 Jun 2016