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1. Log into Web Help Desk (WHD) webconsole and go to Setup > Tickets > Options.
2. In the 'Ticket Options' page, scroll to 'Client Options' section go to > 'Client Priority Option' and select 'None' as highlighted in the screen given below:
4. Click the 'Save'.
5. Now the clients will be restricted from setting priority for the tickets they submit.
Note: By doing this, only the clients will be blocked from choosing a priority. However, the Techs can still change the priority type, for e.g., from 'Medium' to 'Urgent' or vice versa.