Submit a ticketCall us

Announcing NCM 7.7
With NCM 7.7, you can examine the rules that make up an access control list for a Cisco ASA device. Then you can apply filters to display only rules that meet the specified criteria, order the rules by line number or by the hit count, and much more.
See new features and improvements.

Home > Success Center > Web Help Desk (WHD) > Restrict clients from setting priority types

Restrict clients from setting priority types

Table of contents
No headers
Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 41 Votes: 0 Revisions: 8

1. Log into Web Help Desk (WHD) webconsole and go to Setup > Tickets > Options.

2. In the 'Ticket Options' page, scroll to 'Client Options' section go to > 'Client Priority Option' and select 'None' as highlighted in the screen given below:

block client priority.jpg
4. Click the 'Save'.

5. Now the clients will be restricted from setting priority for the tickets they submit.

Note: By doing this, only the clients will be blocked from choosing a priority. However, the Techs can still change the priority type, for e.g., from 'Medium' to 'Urgent' or vice versa. 

Last modified
04:46, 23 Jun 2016