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Home > Success Center > Web Help Desk (WHD) > Restrict Tech Only FAQs

Restrict Tech Only FAQs

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Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 28 Votes: 0 Revisions: 8

'Tech Only' FAQs can be viewed by 'Tech' logins only, if 'Require Authentication on External Hyperlinks' is enabled in Web Help Desk (WHD) Setup. Here are the steps: 

1. Login to WHD, go to Setup > General > Authentication.
2. Mark the check box "Require Authentication on External Hyperlinks" as shown in the screen shown below:

kb-5030.jpg
3. Click Save.
4. For the authentication method to take effect, Stop/Start the WHD application as given below:
5. Stop WHD from > Start Menu > All Programs > WHD Folder > right-click Stop Web Help Desk, and select Run as administrator. Wait till the application is stopped.
6. Start WHD from > Start Menu > All Programs > WHD Folder > right-click Start Web Help Desk, and select Run as administrator.
7. Once restarted, try to access the 'Tech Only' FAQ link sent to a Client account to verify that the FAQ is now restricted. 
 

Last modified
04:46, 23 Jun 2016

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