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Home > Success Center > Web Help Desk (WHD) > Portecle will not start on the Red Hat Linux GUI

Portecle will not start on the Red Hat Linux GUI

Created by Maciej Klasa, last modified by Steve.Hawkins on Sep 27, 2017

Views: 259 Votes: 0 Revisions: 6

Updated March 7, 2017

Overview

On a Red Hat server GUI, Portecle does not start using the Portecle command from within the bin folder.

Environment

  • WHD 12.2
  • RedHat server
  • Gnome GUI

Resolution

  1. Open a terminal at /usr/local/webhelpdesk/bin.
  2. Manually start the application by executing:
    java -jar ./Portecle.jar

 

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