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Home > Success Center > Web Help Desk (WHD) > PDF export in Web Help Desk generates an error

PDF export in Web Help Desk generates an error

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Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 2 Votes: 0 Revisions: 9

Issue

Exporting PDF lists in Web Help Desk generates error. For example, when you export Assets list in PDF, the following error occurs:

We're sorry, an error occurred while attempting to generate this PDF:
javax.xml.transform.TransformerException: org.xml.sax.SAXParseException: The entity name must immediately follow the '&' in the entity reference. 

Cause

This XML error occurs if there is an unsupported character, such as '&', in one of the assets in the asset list. 

Resolution

Remove any unsupported characters, such as '&', from the assets list. 

Last modified
04:46, 23 Jun 2016

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