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An Orion alert triggers multiple reset emails through the SolarWinds Integration connection even after disabling the connection in the Orion Summary tab.
The Orion requests are timed out due to an SMTP delay. As a result, the Orion server sends the request again, causing Web Help Desk to interpret the multiple requests are re-triggering.
When Web Help desk receives a request from Orion, it creates a ticket and sends an email (which requires additional time) to the techs. During this process, Orion thinks the request timed out and triggers the request again.