Submit a ticketCall us

Get a crash course on Network Monitoring delivered right to your inbox
This free 7-day email course provides a primer to the philosophy, theory, and fundamental concepts involved in IT monitoring. Lessons will explain not only how to perform various monitoring tasks, but why and when you should use them. Sign up now.

Home > Success Center > Web Help Desk (WHD) > No space available when uploading attachments

No space available when uploading attachments

Created by Renato Quejas, last modified by Rodim Suarez on Mar 07, 2017

Views: 51 Votes: 1 Revisions: 5

Overview

An error message occurs when uploading attachments:

IOError: [Errno 21] No usable temporary directory found in ['/tmp, '/var/tmp', '/usr/tmp', '/home/admin']

Environment

All WHD Linux versions

Cause 

The root partition of the Virtual Appliance (VA) is out of disk space. 

Resolution

  1. Clear out the tomcat log.
    1. Go to cd /usr/local/webhelpdesk/bin/tomcat/log.
    2. Delete all the logs (including the Catalina log) inside the directory either by using root right with rm -rf* or using WinSCP with root login.
  2. Move the backup files to another particion - data1/backup.
    1. Go to cd /usr/local/webhelpdesk/pgsql9/Backups/.
    2. Enter the command: mv * /data1/backup.
  3. Restart the WHD service.
    1. Enter the command - service webhelpdesk stop.
    2. Enter the command - service webhelpdesk start.
 
See also WHD sda disk full (available space 0%) for additional information.

 

Last modified
18:30, 6 Mar 2017

Tags

Classifications

Public