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Home > Success Center > Web Help Desk (WHD) > New client accounts not created through email

New client accounts not created through email

Updated August 22, 2017

Overview

If WHD is configured to create accounts for unrecognized senders and an unknown client submits an email to a Web Help Desk monitored mailbox, the email is rejected with the following error:

ERROR_WHILE_LOCATING_CLIENT

Environment

All WHD versions

Cause 

The LDAP account is incorrect or incomplete.

Resolution

  1. Verify that LDAP connection accounts exist.
  2. Verify that you can test the connection settings successfully in each configured LDAP connection. If the LDAP connection is incomplete or invalid, delete the connection.
 

 

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