Submit a ticketCall us

Solarwinds & Cisco Live! Barcelona
Join us from the 29th of January to the 2nd of February at Cisco Live 2018 in Barcelona, where we will continue to show how monitoring the network with SolarWinds will keep you ahead of the game. At our booth (WEP 1A), we will demonstrate how SolarWinds network solutions can help. As a bonus, we are also hosting a pre-event webinar - Blame the Network, Hybrid IT Edition with our SolarWinds Head Geek™, Patrick Hubbard on January 24th - GMT (UTC+0): 10:00 a.m. to 11:00 a.m. There's still time to RSVP.

Home > Success Center > Web Help Desk (WHD) > New client accounts not created through email

New client accounts not created through email

Updated August 22, 2017

Overview

If WHD is configured to create accounts for unrecognized senders and an unknown client submits an email to a Web Help Desk monitored mailbox, the email is rejected with the following error:

ERROR_WHILE_LOCATING_CLIENT

Environment

All WHD versions

Cause 

The LDAP account is incorrect or incomplete.

Resolution

  1. Verify that LDAP connection accounts exist.
  2. Verify that you can test the connection settings successfully in each configured LDAP connection. If the LDAP connection is incomplete or invalid, delete the connection.
 

 

Last modified

Tags

Classifications

Public