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Home > Success Center > Web Help Desk (WHD) > New client accounts not created through email

New client accounts not created through email

Updated November 29, 2016

Overview

When an unknown client submits an email to Web Help Desk monitored mailbox, the email is rejected with the following error even though WHD has been configured to create accounts for unrecognized senders:

ERROR_WHILE_LOCATING_CLIENT

Environment

All WHD versions

Cause 

This occurs when the LDAP account is incorrect or incomplete.

Resolution

  1. Check if there are any LDAP connection accounts.
  2. Verify that you can test the connection settings successfully in each one of the configured LDAP connections.
  3. If the LDAP connection is incomplete or invalid, delete it.
 

 

Last modified
22:37, 23 Mar 2017

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Public