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New To Web Help Desk (WHD)

Before you install - We want to make sure you have a successful WHD Installation.  Let’s get started on the right path.

Check the system requirements

Check that your system meets specifications.

Access the Customer Portal

Make sure that your portal account is set up so that you can access your product license.

Installing, customizing and training 

- You're ready to go, what next?

Prepare for installation

This article outlines steps for installation.  It will ensure you get started on the right foot.

Getting Started Guide 

Step-by-step guide on WHD deployment and configuration information to quickly get your new product in place.

WHD Training 

Sign up for Professional Series Classes, specifically WHD Fundamentals which covers WHD deployment, configuration, fundamental concepts, and ticketing. * (active maintenance only)

 

For WHD specific training videos, visit our free video page.

 

Customers on Active maintenance receive additional training classes and videos to help you create the perfect system for your needs.  Learn More.

Don't see what you're looking for?  

  • Check out the Success Center (our Support, Training, and Documentation hub). - It's your resource to assist you through the implementation process. We offer many articles and videos on how to get started.
  • If you do need to enter a ticket, save time by reading through this quick set of  Tips on Working with Support prior to calling.
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